Privacy Policy

Account & profile information (Practitioners & Clients)

• Name, email address, password (hashed), phone number
• Professional details (for practitioners): clinic name, specialty, role, license information (if provided)
• Demographic details you choose to share (e.g., date of birth, gender)

Health, wellness & lifestyle information (Clients)

Provided through intake forms, questionnaires, or updates from your practitioner, such as:

• Health goals, lifestyle preferences, sleep patterns, stress levels, diet, exercise habits
• Longitudinal data related to your longevity plan and progress
• Notes your practitioner records about you within the platform

Lab & biomarker data (Clients)

Depending on how your practitioner uses the platform, this may include:

• Lab test names, dates, and results
• Biomarker values (e.g., blood, urine, toxicity, other diagnostics)
• Summaries and interpretations prepared by practitioners or experts

Communication & support

• Messages exchanged via in-platform messaging between you and your practitioner or clinic
• Emails or messages you send to our support team
• Feedback, survey responses, or feature requests

Billing & payment-related information

We do not typically process full payment card numbers ourselves. However, we may collect:

• Billing contact details
• Subscription details, invoices, and transaction metadata

Payment processing is handled by third-party providers (e.g., Stripe or similar), who collect and process card data in accordance with their own privacy policies and applicable standards (e.g., PCI-DSS).

When you use our Services, we and our service providers may automatically collect:

• Device information: device type, operating system, browser type, language settings
• Log data: IP address, access times, pages viewed, referring pages/URLs
• Usage data: features used, clicks, time on pages or screens, error logs, performance data

We may use cookies and similar technologies (e.g., local storage, pixels, SDKs) to support core functionality (e.g., login, session management) and to understand how the Services are used.

We may receive information about you from:

• Your practitioner or clinic (for clients): when they invite you, update your profile, or upload lab/biomarker information
• Third-party tools or integrations authorized by your practitioner or clinic (e.g., lab systems, scheduling tools, payment providers)
• Analytics and infrastructure providers who help us monitor performance and usage in a privacy-conscious way

We process this information in line with this Privacy Policy and any applicable agreements with your practitioner or clinic.

• Creating and managing user accounts and profiles
• Enabling practitioners to onboard clients and manage their lifecycle
• Displaying lab results, biomarker data, and personalized plans to clients
• Supporting communication between practitioners and clients
• Providing secure access to the LongevityPRO and LongevityME applications

• Tailoring content and recommendations within the platform
• Improving our features, user interface, and workflows
• Analyzing usage trends to inform product development

• Transactional emails and notifications (e.g., account verification, invitations, appointment reminders, plan updates, security alerts)
• Service and feature updates when relevant to your account
• Responding to support requests and feedback

You can control certain non-essential communications via settings or unsubscribe links where provided.

• Protecting the security and integrity of our Services
• Detecting, investigating, and preventing fraud, abuse, or security incidents
• Complying with legal obligations and responding to lawful requests (e.g., from regulators or law enforcement, where applicable)
• Enforcing our Terms of Use and other agreements

Your practitioner/clinic and their authorized staff can view your information within the platform to provide you with care, coaching, and longevity planning, consistent with how they use the Services.

Trusted third parties that support our operations, such as:

• Cloud hosting and infrastructure providers
• Email delivery providers (e.g., for transactional/notification emails)
• Payments and billing providers
• Analytics and monitoring tools
• Customer support and communication tools

These providers are authorized to process your information only as necessary to provide their services to us, under appropriate contractual and security safeguards.

If we are involved in a merger, acquisition, financing, reorganization, or sale of all or part of our business, your information may be transferred as part of that transaction, subject to continued protection consistent with this policy.

We may disclose information if we believe in good faith that it is reasonably necessary to:

• Comply with applicable law, regulation, or legal process
• Respond to valid requests from public authorities (e.g., law enforcement, regulators)
• Protect the rights, property, or safety of LongevityPRO, our users, or the public

What is the Client Subscription?

When a practitioner creates a diagnostic test order or quote for a client, an annual subscription fee of £60 is automatically added to the total price. This subscription unlocks the full LongevityME experience for one year, including access to test results, personalized plans, and health tracking.

Free Trial for Practitioners

Practitioners receive 3 complimentary client subscriptions when they start using the platform. This means the first 3 clients for whom a test order or quote is created will not be charged the subscription fee. After the trial quota is exhausted, subsequent orders and quotes will include the £60 annual subscription.

Renewal

• After 12 months, the client's annual subscription must be renewed to continue accessing premium features
• Even clients who were covered under the practitioner's free trial quota will need to pay the subscription fee upon renewal
• The renewal fee will be added to the next test order or quote for that client

What is the Practitioner Subscription?

Practitioners must subscribe to the LongevityPRO practitioner platform to access all practitioner tools, including client management, diagnostic ordering, quote creation, plan generation, and billing features. The subscription costs £50 per month.

Free Trial

• New practitioners receive a 30-day free trial upon registration
• Your payment method is saved but will not be charged until the trial period ends
• You may cancel at any time during the trial to avoid billing

What Happens If You Don't Subscribe?

• New practitioners who have not yet subscribed cannot access the practitioner workspace tools
• If a subscription lapses (e.g., payment fails or is not renewed), the practitioner can still view existing data (clients, orders, plans) but cannot create new items until the subscription is reactivated

Managing Your Subscription

You can manage your subscription, update payment methods, and view billing history from the Subscription section in your practitioner dashboard. For assistance, contact support@longevitypro.ai.